Zip not syncing since March 1

[Ruralwriter]

Fitbit iOS app is not syncing with my Zip. Phone and Zip are both updated and fully charged. Bluetooth is on. Have tried turning off and back on both Bluetooth setting and phone. Manual sync option in app does nothing. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ruralwriter.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following our complete troubleshooting instructions from this help article: Why won't my Fitbit device sync?

Hope this helps!

[Ruralwriter]

Unfortunately, this help article did not help. I found the solution to the sync problem from a fellow Zip user. After trying all of the suggestions even before I read the article, I was ready to give up. A fellow user found success with simply removing the Zip battery, and reinstalling it. The app now syncs. Simple fix. Hopefully, it will continue to work. 

[1steadygirl]

THANK YOU for responding to my question.... I had tried everything I could think to do, uninstalling & reinstalling Fitbit app, turning my phone totally off & on, turning off & on Bluetooth etc..... Then you responded saying remove the zip battery & reinstall it & NOW IT WORKS AGAIN...!   Hopefully it'll continue my streak of achieving my daily steps......

[LiliyaFitbit]

Thank you for your reply, @Ruralwriter. It's nice to see you around, @1steadygirl.

I am glad to hear you were able to resolve the issue by restarting your Zip trackers. I appreciate your efforts and hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!