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Zip not syncing to phone

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‎05-22-2016 11:03

‎05-22-2016 11:03

My zip won't sync to my phone since I updated the app. And everytime I try it just keeps thinking and never syncs.
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‎05-22-2016 11:08

‎05-22-2016 11:08

Hi @Tiffany1007 and welcome! I'd recommend the following to help get your Zip syncing again:

 

1. Make sure that you are using version 2.22.1 of the Fitbit iOS App. Click here to be redirected to the iOS App Store.

2. Restart your Zip.

3. Reboot your iOS device.

4. Open your iOS settings > turn off Bluetooth for 10 seconds > and then turn Bluetooth back on.

5. Open the Fitbit App to initiate a sync.

This should help, but keep me posted if it doesn't for some reason.

Derrick | Retired Moderator, Fitbit
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