Zip not syncing with iPhone 6S

[Nam71429]

It’s been maybe two weeks already that my zip can’t sync to my iPhone 6s   Before it was the battery the problem, it seems that it’s been fixed but now is the sync.  Can someone please tel me when will be fix?,  or what do I have to do to make it work? I see that there’s a lot of people with same issue but different cell phones. Please Fitbit if u can help me.  Thanks 

Moderator Edit: Clarified Subject

[MarcoGFitbit · Accepted solution]

Hello @Nam71429, I hope you're doing well, it's nice to see you around the Fitbit Community. 

If your Zip is not syncing correctly with your phone, please try the following steps:

1. Restart your Zip by:
   • Open the battery door using the battery door tool and remove the battery.
   • Wait 10 seconds.
   • Place the battery back into the tracker with the "+" side facing up, and close the door.
2. Restart your phone
3. Make sure you have a strong WiFi signal
4. Make sure there are no other Bluetooth devices around that might interfere with the syncing process.
5. Try to sync your tracker again.

If your tracker is still not syncing correctly, my best recommendation would be setting up your tracker as a new device. Don't worry, none of the information previously stored in your account will be deleted. 

To set up your tracker as a new device:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.