Zone minutes and exercise days.

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Starting in September I have noted discrepancies between zone minutes and exercise days that were not observed prior to this. On October 10 of this year I will have completed three years of meeting my step Street goal and every day having received credit for exercise days. The numbers I will give you our approximations because I am working from memory. Saturday when I woke up my exercise minutes were eight hours four minutes. At the end of the day my exercise time was approximately seven hours 37 minutes. At one point it showed exercise time as 12 hours four minutes. When the exercise time showed up is seven hours 37 minutes  I swipe down to look at prior days and weeks and then when I swiped back up the time reflected for exercise was 11 hours and 10 minutes approximately. In the past I have reported that in September I believe I had one day in which I was credited with an excessive 24 hours  And exercise days on that week which had been filled with times were deleted. I believe another week I got credit for four days of exercise and if remembered correctly over nine days of exercise time. I understand the difference between zone minutes and exercise time but I do know if I complete  a period of exercise time I can find that I have reached zone minutes in excess of my minimum for exercise. This is not always true in reverse because sometimes I have received credit for zone minutes in excessive exercise time that have not been reflected in exercise days. Fitbit customer care says that they have no way of  Correcting this problem internally, and that I may be able to reconstruct the information myself. I am a blind user and have dictated this on my iPhone, and hope you will be able to understand my ramblings. As a blind user who is not able to see his screens  Reconstructing the data would probably take me longer than it took me to complete the exercise day information. 

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Periodically when I check exercise days I look at past weeks total exercise minutes and exercise days. Last week on Saturday the highest number of exercise minutes I had for the week was 12 hours and four minutes. Looking at last weeks data periodically during this week, I have seen Exercise time variant from approximately two hours to 11 hours and three minutes. I have probably seen seven different times for minutes and exercise zones. In order to get what I consider to be the most accurate number I must swipe down multiple times and then swipe back up and for some reason it recalculates and comes out with 11 hours and three minutes.  The correlation between zone minutes and exercise day times considered continues to baffle me. To September of this year the correlation made sense but now it is on comprehendible. The only way I can get zone minutes that convert to exercise time is to mimic outdoor bike riding.  I have dictated this on my iPhone and hope you will be able to understand my ramblings. I am a blind user, and I still can’t comprehend how I did seven days of exercise, one week that credit for four days of exercise, and had a total time of nine days  14 hours with three days of exercise totally disappearing from the app screen. 

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Just now I checked to see what last weeks total time and number of exercise days was. Last week showed seven days of exercise and five hours 51 minutes of exercise time. Can someone at Fitbit tell me why whenever I look at last weeks total the numbers almost always appeared to be different And more often different than what I might consider to be correct. 

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Since the last posting exercise days on the home screen has dropped from 7 to 6. The time in exercise has dropped from almost 8 hours to below six. All of the exercise from Sunday has been deleted and on the screen that shows actual days of exercise with cumulative time And daily information it still reads seven days of exercise. I don’t know how to get this information to the right people. I have given this information to Google Disability Support and they have escalated it to the Fitbit team. I have given this information to Fitbit customer care support  People and they two have escalated it. I have spoken directly with Fitbit customer care, support, supervisors, who say they have escalated it. I report this because without people identifying issues and reporting them affect cannot be implemented. Without feedback from the above intermediaries I have no idea whether or not  my feedback has received any consideration or if this is just to continue and I will have to live with the fact that exercise day information is flawed best and useless in reality. Does Fitbit have plans to remove exercise days as they have with other problem features in the past./?  Can someone get back to me question mark 

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The updated version of the iOS app 4.02 has created more confusion. Heart rate zones are now listed as light, moderate, vigorous and peak. In other areas of the application, the same heart rate ranges are referred to as fat burn, cardio, and peak. This is just another inconsistency in terminology. User manuals referred to Fatb, cardio and peak, and I have not found anywhere else where it is referred to as light, moderate, vigorous, and peak. I can only assume which means I am probably in mistake that fat burn equals, moderate,  Equals cardio and peak remains the same. Whoever is responsible for continuity of terminology within the Fitbit development team is only creating confusion and questions that need not be answered if consistency was observed. I have dictated this on my iPhone and hope you will be able to understand my ramblings . I also believe that a graph was added in zone minutes, but because I am blind, it only creates greater confusion, because when I first noticed it, I noticed that heart range was not given and found that I had to go to the bottom of the screen to find that information.  Noting that heart ranges for the different categories changes daily based on resting heart rate from what I have determined in the past. 

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it is Friday and this morning after completing a session of exercise the home screen on the iOS app read six days completed. This afternoon when I checked exercise days, it reported that I had only achieved five days so far this week. I tapped on exercise days and saw that it was reporting Six days of exercise. When I backed out of that screen and back to the home screen, I thought I might see that the exercise days had updated to six but it’s still remained at five. This problem with incorrect exercise time and days goes back to the beginning of September.  I hope that correcting this problem is on the list of things to be addressed to make the Fitbit trackers perform as the user base has been proven to expect. I have dictated this on my iPhone and hope you will be able to understand my ramblings. And if further clarification is required, feel free to call me. I know you have my phone number among your  Files.