09-18-2017
14:47
- last edited on
09-19-2017
09:49
by
MarcoGFitbit
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09-18-2017
14:47
- last edited on
09-19-2017
09:49
by
MarcoGFitbit
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Accepted Solutions
09-20-2017 05:06
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09-20-2017 05:06
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Hello @calkoby, I hope you're doing well, thanks for taking the time to reply.
Usually when a tile is not showing in the Fitbit app is because of two different reasons:
- Your tracker has been removed accidentally from the account: To check this, please tap on the Account button and verify that your tracker is listed under your Name. If it's not, please set it up as a new device:
- Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- The tile has been removed from the Dashboard and is not invisible: To verify this, please scroll down until you find the Edit button. Tap on it and the invisible tiles will display a plus sign on the top left corner, tap on the plus sign to make them visible again.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.

09-19-2017 10:18
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09-19-2017 10:18
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Hello @calkoby, have a warm welcome to the Fitbit Community, it's great to have you on board.
Unfortunately I don't quite understand what you mean by "can't read my data". Would it be possible for you to elaborate a bit more about your issue? If you could reply to me with a screenshot that would be perfect for me to check this further.
Thanks for your patience and understanding, I'll be waiting for your reply.

09-19-2017 10:38
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09-19-2017 10:38
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Sent from my iPhone

09-20-2017 05:06
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09-20-2017 05:06
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Hello @calkoby, I hope you're doing well, thanks for taking the time to reply.
Usually when a tile is not showing in the Fitbit app is because of two different reasons:
- Your tracker has been removed accidentally from the account: To check this, please tap on the Account button and verify that your tracker is listed under your Name. If it's not, please set it up as a new device:
- Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
- Choose your tracker and follow the onscreen instructions to continue
- The tile has been removed from the Dashboard and is not invisible: To verify this, please scroll down until you find the Edit button. Tap on it and the invisible tiles will display a plus sign on the top left corner, tap on the plus sign to make them visible again.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.

09-22-2017 14:39
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09-22-2017 14:39
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Sent from my iPhone

09-25-2017 05:29
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09-25-2017 05:29
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Hello @calkoby, I hope you're doing well, thanks for taking the time to reply and let me know your issue has now been resolved, I'm very glad.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.
Happy stepping!

