cannot delete friend from dashboard on PC

[Kisskrazed]

  I go to the person & try to delete but I get this message.  I have deleted other inactive friends at the same time without any issues.  The 3 dots only give me an option to report the user not to block, or remove.  I would like to stay active with my friends but need this person removed.  I do not know them and frankly unsure how they were in my friends list.  Please help if possible.

[SunsetRunner]

Hello @Kisskrazed (AKA Gene Simmons 😉) 

This is quite strange. Do you get the same results trying to delete the same individual going through the Fitbit App?

[Kisskrazed]

Yes, the 3 dots only allow to report. I cannot delete from the app.

[SunsetRunner]

Maybe logging out of your Fitbit App @Kisskrazed then force shutting it by swiping up then logging back into the Fitbit app and try to delete this particular individual again. (Yikes can you imagine never being able to give peeps the boot when ya choose to)

😃 please let me know if this solves the issue if you try the force shutting. 

[SunsetRunner]

@Kisskrazed Oh why I didn’t think about this earlier.....try clearing your Browser’s Cache 😉

[Kisskrazed]

Sorry for the delay.  I've cleared the cache and logged out and back in at I'll cannot delete this individual.  At wits end of what to try.....

[Kisskrazed]

Sorry for the delay.  I've cleared the cache and logged out and back in at I'll cannot delete this individual.  At wits end of what to try.....  Still says Something went wrong at the top when I hit delete friend.  Can fitbit delete manually on their end?

[SunsetRunner]

Hello again @Kisskrazed 

How very strange you can’t delete them. 🤣 it’s like a pesky parasite. All seriousness I would contact Fitbit Customer Service. They may be able to help. You can find ways to contact them here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

I hope they can help you

[Kisskrazed]

Thanks. I will contact them.   I appreciate you helping me out. 🙂

[Carlos67]

Did you find a solution as I contacted customer service and they just send me back to this thread. Very circular and unhelpful.

[Kisskrazed]

Uninstalled app on Android and reinstalled.  Issue corrected..  Apparently something was corrupt within the app.

[SOULEMAN]

I have the same issue....I'm in the US, cannot delete a few inactive friends in other countries.  I don't have the option to delete these friends within the app, on the website I receive an error message "Something went wrong"

[LiliyaFitbit]

It’s good to see you in the community, @SOULEMAN.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your efforts and recommend doing the following:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Open the Fitbit app and log back into your account.
5. Try to delete your friends by following the steps in How do I delete or block Fitbit friends? 

[SOULEMAN]

I followed these steps without any luck, still don’t have the option to delete these inactive friends within the app

[LiliyaFitbit]

Thank you for your reply, @SOULEMAN.

I appreciate your efforts and the additional details. I recommend confirming if your Fitbit app is updated to the latest version: How do I update the Fitbit app? After that please let me know what options do you see when you tap the friend you want to delete and then tap on 3 dots in the upper right corner? I will be glad to investigate further. 

Looking forward to hearing back from you.

[SOULEMAN]

Confirmed latest version of the app.  After tapping the three dots, The only two options I see are “report profile “ and “cancel”

 

[LiliyaFitbit]

Thank you for your reply, @SOULEMAN.

I appreciate your efforts and a screenshot. After further investigation, I would like to confirm that our team is aware of this issue. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. I am sorry for any trouble, please keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. I appreciate your patience and understanding. 

See you around.

[SOULEMAN]

I figured out the issue and was able to resolve this on my own. 

[LiliyaFitbit]

Thank you for the update, @SOULEMAN.

I am glad to hear that you were able to resolve the issue. If possible, could you please share what you did as it may help other members in the same situation. Thank you for your time and efforts. 

See you around.