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cannot pair! error when enter code

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‎06-26-2017 19:36

‎06-26-2017 19:36

Hi, i just bought a Charge 2 to use with my iphone 6.

connected but when entering the code on the screen, it shows "there was a problem communicating with your tracker. please try again."

- app is latest according to apple store

- tried with another iPhone, same problem.

Any solution? 

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‎06-27-2017 08:56 - edited ‎06-27-2017 08:56

‎06-27-2017 08:56 - edited ‎06-27-2017 08:56

@rama_isu I moved your post from the Android board into the iOS board as your question relates to set up on your iOS mobile device.

 

It sounds like you're attempting set up from the Bluetooth settings page on your iOS device. Fitbit trackers have a different Bluetooth setup process that is completed via the Fitbit app. Check out the step-by-step instructions here. Let me know if that helps.

Erick | Community Moderator

It's all about the food! What's Cooking?

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‎07-03-2017 02:03

In response to ErickFitbit

‎07-03-2017 02:03

thanks, but the reason i post this question because the step by step procedure is not working. 

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