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changing betwee multiple connections

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‎10-25-2017 14:17

‎10-25-2017 14:17

I have been using multiple connections.  I can't switch back and forth between connections.  One connection is my smart TV and the other is my IPhone.  The first connection is my IPhone the second connection is my smart TV.  When the second connection is made even though my first connection is active it switch there without my pausing the first connection.  Once switched it will not come back to my first connection unless I turn the headset off and restart it.  I have to do this when I am out of range of my TV or I am back in the same boat.  It is frustrating to think that I have to walk over turn on the TV, then disconnect the TV in order to stop the automatic switching.  Switching should not be automatic and I should be able to control when and which device I want to use.

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‎10-26-2017 08:31

‎10-26-2017 08:31

Hello @TheKern, have a warm welcome to the Fitbit Community, it's nice to have you on board. Smiley Happy

 

Unfortunately, I'm unable to determine the issue you're currently experiencing? Which tracker are you currently using? Are you having trouble syncing it? 

 

Would it be possible for you to reply to me with more specific details about your tracker-related issue including some screenshots? That would be very helpful for me to continue assisting you. 

 

Thanks for your understanding, I'll be waiting for your reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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