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changing fitbit to another account

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‎07-20-2016 18:47

‎07-20-2016 18:47

i am having trouble switching my fitbit charge hr to my moms account i can get it switched until the part where i have to sync it. so im assuming its something with syncing. if you know whats wrong please let me know.
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‎07-21-2016 05:42

‎07-21-2016 05:42

It's nice to see you around to the Community @brooklynhiniker! Please do the following: 

 

  • Go to account in the bottom of your app
  • Select your Fitbit as I selected my Charge HR
  • Scroll down and select "Remove this device"
  • Try setting it up again on your mom's account afterwards. 

 

remove.png

 

remove1.png

 

Hope that helps, let us know! 

Maria | Community Moderator, Fitbit


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‎07-21-2016 05:47

‎07-21-2016 05:47

i just tried that and it still isn't working
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‎07-21-2016 05:59

In response to brooklynhiniker

‎07-21-2016 05:59

Hmmm...very strange my friend @brooklynhiniker Smiley Sad. My best suggestion would be to get in touch with Customer Support directly so they can do a deeper investigation into this and see where the issue is coming from.

 

Just don't forget to mention all the steps you've done so far to avoid getting the same ones.

 

You'll be in good hands my friend! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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