help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

charge 2 is not receiving Notifications.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-02-2017 18:14 - last edited on ‎02-04-2017 03:42 by Moderator Alum

‎02-02-2017 18:14 - last edited on ‎02-04-2017 03:42 by Moderator Alum

hi i have one week old charge 2 and since yesterday i was not shwing any notification when i receive phone calls on iphone 5s

 

all other details like steps are upto date on tracker and app in phone

 

 Moderator Edit: Clarified Subject. 

Best Answer
0 Votes
1 REPLY 1

‎02-04-2017 03:51

‎02-04-2017 03:51

Hello @mraj, thanks for joining us, it's great to have you on board! 

 

If your tracker is not receiving notifications, first, please make sure these were not turned off my accident on the tracker itself. From the clock face, just press and hold the button, when it vibrates you will be able to see if Notifications were turned on or off. Additionally, it could be a great idea restarting your tracker as well. 

 

If you're still unable to receive Notifications, please go to the Bluetooth settings on your phone, check if your tracker is on the list of paired devices; if it is, tap on it and select Forget this Device. Restart your phone, open the app and go to Account > Your Tracker > Notifications and set them up once again. 

 

I hope this can be helpful, give it a try and keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes