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Tracker is unable to recognize "Walking" activity.

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‎02-02-2017 11:43 - last edited on ‎02-04-2017 03:28 by Moderator Alum

‎02-02-2017 11:43 - last edited on ‎02-04-2017 03:28 by Moderator Alum

My charge hr has stopped recognising walking as an exercise. It still counts steps. If I log the walk manually it adds on the equivalent steps so it's over counting. Tried resetting and updating app but still not working 

 

Moderator Edit: Clarified Subject. 

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‎02-04-2017 03:37

‎02-04-2017 03:37

Hello @Kath1, thanks for joining us, it's great to have you on board! Smiley Happy

 

When you mentioned the tracker is not recognizing the activity, does that mean it's not showing on the Exercise tile when you tap on it? When did this issue start? Does this happen with other activities?

 

It is possible that the information on the Fitbit app is not updating correctly as when you log in the information manually it's over counting steps. To verify this, please go to your online Dashboard and check if your activity is being recorded automatically. If it's showing please return to your app, logout from it, restart your phone and log back in, this should refresh the information and show the exercises.

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

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1 REPLY 1

‎02-04-2017 03:37

‎02-04-2017 03:37

Hello @Kath1, thanks for joining us, it's great to have you on board! Smiley Happy

 

When you mentioned the tracker is not recognizing the activity, does that mean it's not showing on the Exercise tile when you tap on it? When did this issue start? Does this happen with other activities?

 

It is possible that the information on the Fitbit app is not updating correctly as when you log in the information manually it's over counting steps. To verify this, please go to your online Dashboard and check if your activity is being recorded automatically. If it's showing please return to your app, logout from it, restart your phone and log back in, this should refresh the information and show the exercises.

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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0 Votes