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charge 2 not syncing

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‎03-21-2018 04:40

‎03-21-2018 04:40

my Fitbit won't sync to the app for the last 48hrs, I've restarted it and the phone, bluetooth off and on again (multiple times!), bluetooth 'forgot the device' - it now cannot find it at all via bluetooth and deleted the whole app and reinstalled and now can't even log in!!! if anyone can help I'd be grateful - thanks in advance

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‎03-22-2018 12:35

‎03-22-2018 12:35

I’ve had the same issue for about a week now. I’ve had no issues with the app syncing for a long time then all of a sudden nothing I do can get the Bluetooth to recognize my charge 2

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‎03-22-2018 13:39

‎03-22-2018 13:39

I finally got mine to work! I had to remove the charge from the Fitbit app and add it back by setting up device as if it were new. It paired to Bluetooth during the set up 

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