help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

charge 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-01-2017 16:11

‎01-01-2017 16:11

set up fitbit to my i7 but just keeps trying to connect? hours,my blurtooth is on

Best Answer
0 Votes
1 REPLY 1

‎01-02-2017 04:03

‎01-02-2017 04:03

Hello @guli, it's great to have you on board! Smiley Happy

 

Are you trying to set up your tracker using an iPhone 7? If so, please restart your tracker and leave it plugged in, making sure it's charging. Then, reboot your phone and try to set it up once again:

 

  1. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
  2. Choose your tracker and follow the onscreen instructions to continue

Additionally, please make sure there are no other Bluetooth devices around that might interfere with the set up process. 

 

Give it a try and keep me posted in case you need anything else! Smiley Happy

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes