Hello @cardiloc
Maybe I can help. Try to turn your Bluetooth off then on again. If that doesn’t fix the issue go to your Bluetooth settings on your phone and find your Charge 5 on the list of paired devices. Look for the information icon to the right of where your Charge 5 is listed. It will look like the letter i with a circle around it. Tap that then tap forget this device. You will get a message asking you to allow your device to display your iPhone notifications. Tap Allow. Now open your Fitbit App and attempt to sync. You will get a pop up asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request. Hopefully this gets you back up and running again.
Please let me know if this provided an answer to your syncing issue. 😃 Happy Stepping!
