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charge will not sync

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‎01-26-2016 21:54

‎01-26-2016 21:54

I tried all of the troubleshooting suggestions and none of them worked. I also uninstalled my charge and now the app cant find it
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‎01-27-2016 03:11

‎01-27-2016 03:11

Welcome to the Fitbit Forums @cully630! I'd double check if you have followed these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process.Setting  up your tracker as a new device may also help you to bring it back to sync as usual. Also, make sure that your tracker is running the latest software version and your mobile device the latest version of the Fitbit app for iOs or Android device. If the issue persists, please be sure to reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!

 

Hope this helps. Let me know the outcome.

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