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constantly having to re-enter username/password

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‎10-14-2019 09:20

‎10-14-2019 09:20

I am constantly having to re-enter my username and password into the app.

Previously, it would remember my username and password.

 

This is annoying behaviour.

 

Charge 2

iOS 12.4.2

 

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3 REPLIES 3

‎10-14-2019 09:31

‎10-14-2019 09:31

Hello and welcome @SunsetRunner 

I understand your having to constantly log back into your account. Can you clarify if your talking about your Fitbit App account or the online Dashboard? 

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‎10-14-2019 10:02

In response to SunsetRunner

‎10-14-2019 10:02

I meant the iOS application on my iPhone

Sorry for the confusion
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‎10-14-2019 10:55

In response to SunsetRunner

‎10-14-2019 10:55

Hello again @SunsetRunner 

Thank you for clarifying  that it’s the online Dashboard. And not your Fitbit app. I have heard other individuals mention this issue and I believe that’s a current known issue that is being addressed. I personally have never experienced it. If I happen to here of a fix I’ll keep you updated.

 

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