custom food disappeared

[Claire22]

i have made a custom food and then added it to my food log under evening snack & when i go back a hour later the food has disappeared from my food log!  also the food is not in my list of custom foods?!  

have checked on the dashboard and there is no record of the food either???!!!  

[LanuzaFitbit]

Hello @Claire22! 

Perhaps it has to do with the Dashboard not loading all information up correctly. I'd recommend that you log out of the app and then back in. That regularly helps when some information is missing.

Please let me know how it goes! 

[Tinb]

I am having the same problem, I keep adding a custom food with all the nutritional details etc and once I press save it completely disappears, can you help?

[LanuzaFitbit]

Hey @Tinb! A very warm welcome to the Community. 

Like I mentioned above, it could be that the Dashboard is not loading all of the information up correctly. Could you confirm if you did try to log out and then back into your account? 

Look forward to your reply.

[Tinb]

Thank you, this problem seems to have corrected itself

Moderator edit: personal info removed

[LanuzaFitbit]

Hey @Tinb!

Thanks for letting me know that it has been corrected. Those are great news. 

If you have the time, perhaps you could look into our Discussion boards. Several different topics to discuss with other Community members.

[LizzyFitbit]

Hi everyone.

I wanted to let you know that I'm going to close this thread to prevent any confusion. However, if you're experiencing issues with any Fitbit product, I'd encourage you to start a new thread in the Help Forums so you can receive help from the Community.

Please note you can always check our Help Site where you'll find more information about our products, features, as well as troubleshooting steps. Your feedback is truly appreciated and we'll keep working to make Fitbit more useful for you.