fit bit app

[Mlekuz28]

Hello, I need some help. My Fitbit was working until yesterday night. My Iphone 6 was not syncing to my fitbit for some reason. I logged out of my app and now I cannot log back into my app on my phone it just stays in limbo. I can log in the website so my username and password is correct. I have uninstalled the app and the same problem keeps happening. It searches and searches after i put in the information and nothing happens.

any advice from someone would be a help.

Pete

[Joannesmeds]

I don't think the Fitbit app is working my iPhone 6 hasn't sync all day either and I have tried everything but keeps searching 

[Mlekuz28]

Glad I am not the only one. If you get a response from them let me know. I will do the same. 

[Joannesmeds]

Thank you, yes it's been driving me crazy, trying to work out what was wrong with it and I've done everything on the troubleshoot list but still no joy. Annoying thing is I've done loads of steps today and it's not going to log them, typical

Sent from my iPhone

[MarcoGFitbit]

Hello @Joannesmeds and @Mlekuz28, thanks for joining us, it's a pleasure for me to welcome you to the Fitbit Community! 

We're currently experiencing a bug that's prevening iOS users from logging in to their accounts. Our development team is aware of this situation and are working towards a prompt and proper solution for this situation that's affecting our members. 

Thank you so much for your patience and understanding, if there's anything else I can do for you, pleae let me know!