help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

fitbit one--continued!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-17-2024 20:45

‎09-17-2024 20:45

Help--I have a new iphone 15 and my trusty fitbit one worked with it for a bit and then got very erratic.  While I can download the fitbit app, when I try to "add new device" (that is, fitbit one), it can't find it...just "searching...."...I've tried everything....reinstalled ap, restarted fitbit, restarted phone...nothing works...it can't seem to find the fitbit with bluetooth.  any suggestions???  thanks!

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-18-2024 04:18

‎09-18-2024 04:18

@drhippo   Your One is part of your account, unless you removed to from your account for some reason.  When you log in to the Fitbit app, is it on your account?  Tap on the device battery icon to check.  Also, did you remove the One from Bluetooth list on your old phone?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer