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fitbit surge wont connect to iphone 5

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since apple did their latest update my surge wont connect to my phone. i have uninstalled app and reinstalled but it lets me put in code the just ssya connecting fitbit?

 

help please

 

norma

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Hello @normski78, thanks for joining us, it's great to see new faces around! Smiley Happy

 

 

As you mentioned your tracker is getting stuck after entering the 4-digit code, I would like to suggest restarting your Surge:

 

  1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

After restarting your Surge, plug it in and make sure it's charging, then go to the Bluetooth settings on your phone and check if the tracker is on the list of paired devices; if it is, tap on it and select Forget this Device. Then restart your phone and attempt to pair it once again. 

 

I hope this information can be useful, keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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