12-27-2016 03:43
12-27-2016 03:43
since apple did their latest update my surge wont connect to my phone. i have uninstalled app and reinstalled but it lets me put in code the just ssya connecting fitbit?
help please
norma
12-28-2016 04:15
12-28-2016 04:15
Hello @normski78, thanks for joining us, it's great to see new faces around!
As you mentioned your tracker is getting stuck after entering the 4-digit code, I would like to suggest restarting your Surge:
After restarting your Surge, plug it in and make sure it's charging, then go to the Bluetooth settings on your phone and check if the tracker is on the list of paired devices; if it is, tap on it and select Forget this Device. Then restart your phone and attempt to pair it once again.
I hope this information can be useful, keep me posted in case you need anything else!