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getting new phone to recogonize device

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‎11-22-2019 10:14

‎11-22-2019 10:14

my fitbit keeps telling me it cannot find device when I try to sync it and now longer gives text messages,

it worked for a bit yesterday and then keeps giving me this same message.

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‎11-22-2019 14:23

‎11-22-2019 14:23

Hello and welcome @anncboi 

I understand you have a new phone and your having difficulty with Bluetooth recognizing your Fitbit Tracker. I also noted that you are also experiencing an issue with text notifications. Currently notifications are an issue being addressed by the Fitbit Team. You can find out more information about notification issues here: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/m-p/37...

Now as far as your Bluetooth issues I would suggest restarting your Fitbit Tracker. Look here to see how to properly preform a restart (you will not lose your data doing this):https://help.fitbit.com/articles/en_US/Help_article/1186

 

😃 Please let me know if this resolves your Bluetooth issue. Keep me posted.

For future notifications questions please post them in the notifications thread in the link I provided you. 

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‎11-25-2019 18:52

In response to SunsetRunner

‎11-25-2019 18:52

Hello again @anncboi 

😃 I just wanted to check back to see if restarting your Fitbit Tracker did indeed resolve your syncing issues. Please let me know. (I do understand that notifications continues to be an issue)

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