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Flex stopped syncing. App only says calories and ca not changr

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‎11-24-2019 12:43

‎11-24-2019 12:43

I can not get my flex to sync.  When U tap it it does it’s “thing” lights up for my steps but on the app is only calories.... it will vibrate with 10,000 steps but does not go to the app. 

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‎11-24-2019 12:59

‎11-24-2019 12:59

Hello and welcome to the Fitbit Community @klovely0 

I would suggest that you restart your Flex. You will not lose your data doing this. Look here to find out how to restart your Flex correctly: https://help.fitbit.com/articles/en_US/Help_article/1186

 

😃 Please let me know if this resolves your issue. If this does indeed resolve your issue could you please tap the “choose as best answer” box just under my post? Doing so really helps other individuals who come to this community looking for answers to questions similar to your own. I’d really appreciate it! 

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‎11-24-2019 12:59

‎11-24-2019 12:59

Hello and welcome to the Fitbit Community @klovely0 

I would suggest that you restart your Flex. You will not lose your data doing this. Look here to find out how to restart your Flex correctly: https://help.fitbit.com/articles/en_US/Help_article/1186

 

😃 Please let me know if this resolves your issue. If this does indeed resolve your issue could you please tap the “choose as best answer” box just under my post? Doing so really helps other individuals who come to this community looking for answers to questions similar to your own. I’d really appreciate it! 

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‎11-25-2019 18:44

In response to SunsetRunner

‎11-25-2019 18:44

Hello again @klovely0 

I just wanted to check in to see if your still experiencing issues. Please let me know if performing a restart on your Flex worked. Please let me know 😃

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