gps map not showing on my fitbit app

[Sarahm64]

hi there, i am struggling to find my gps map after i have gone for a bike ride and pressed start for biking on the watch.  At the end of the ride the stats are on the watch, but i cant find the map on the phone app.   I have uninstalled the app and re booted my phone and reinstalled app and re synced my fitbit ionic.  i am wondering if i am missing something in the settings. i have an iphone 7 plus.  thanks heaps.

[EdsonFitbit · Accepted solution]

Thank you for visiting the Fitbit Community @Sarahm64.

Thank you for the information provided and for trying to resolve this issue before contacting us.

I would recommend checking the online Dashboard at fitbit.com > Log > Activities. If you find your GPS map, there might be an issue with the Fitbit app. In this case, you can try the following:

- Log out from the Fitbit app on your iPhone 7 plus

- Reboot your phone once again

- Log back into the Fitbit app

- Set up your Fitbit Ionic as a replacement device:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

For instructions on how to track GPS activities please visit this article.

I moved this thread to the iOS app board because it is more related to the topic.

Hope this helps.

[Sarahm64]

Thanks heaps for taking the time to reply.

Yes this has helped, and makes sense.  

cheers

Sarah

[EdsonFitbit]

Thanks for the update @Sarahm64.

I'm glad to have been of help.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.