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iOS App Displays Oops, something went wrong. Please try again. when trying to login

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‎10-10-2019 10:50

‎10-10-2019 10:50

I'm unable to login to the Fitbit App on my iOS device. The device is on the support list and I'm successfully able to login to the website and community but not through the iOS App. I've tried deleting the app and reinstalling. I've tried turning the phone off and on. I've seen similar messages reported on this site and tried the fixes and still can't login.

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‎10-11-2019 03:59

‎10-11-2019 03:59

Hello @MichaelHartley 

Welcome to the community. I see your having the “Oops something went wrong” message. I also understand you have tried shutting the device on and off as well as reinstalling the Fitbit App. I too have gotten this messages a few times since I’ve had my Fitbit and it’s always been a result of the Fitbit server being down (It rarely happens) and it’s usually up and running quickly. With that said I’m wondering if your still having the issue now or has it resolved itself. If it has not resolved itself I would suggest restarting your Fitbit Tracker. You didn’t mention your tracker type but you can read how to restart your tracker here (you will not lose your data doing this): https://help.fitbit.com/articles/en_US/Help_article/1186/?q=Restart&l=en_US&fs=Search&pn=1 Hopefully this will resolve the issue. If that still doesn’t work then I would suggest trying to again reinstall the Fitbit App following these instructions:

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. completely uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 


😃 I hope I was able to provide the best answer to resolve your issue. Please come back and let me know

 

 

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