Steps lost in IOS App - Fitbit can you help?

[DrRobin]

Hi,

Every two weeks or so, something goes wrong with the IOS app on my iPhone.  I sync every morning and it always reads steps and other data from my trackers, but once every couple of weeks, it doesn't show the correct steps on the dash board.  Although if I click to see the detailed graphs, there they all are.

This happened this morning, screen grabs attached and again September 14th.  It has also happened a few times before, but I would need to go back and find them.

Mon 7th Oct graph, shows 17,258 (most from my Ionic)

Mon 7th Oct, shows the same graph and only 263 steps (probably from my Charge 2).

Sat 14th Sep, graph shows 26,773 (from my Surge, I think)

But only 617 steps recorded, although the graph is clearly the same (again from my Charge 2)

I have 4 trackers in the app, (Ionic, Surge, Charge 2 and Charge HR (not currently been used).  I am running Fitbit 2.92 (826) on a iPhone 6S IOS 12.2.

I use my Ionic or Surge through the day and Charge 2 for sleep tracking.  It looks like the steps from the Ionic/Surge are sometimes getting missed.

TIA.

[DrRobin]

This also happened on 4th July 13,497 steps recorded on graph, but only 211 steps in dash board.

Ta

[DrRobin]

Hi,

Anyone?