iOS App calculating two different total steps?

[davidwigg]

I'm trying to determine why I may have 2 different total steps calculated for the same FitBit Charge. Ideas? Both images are from my iOS app and there is a 47447 step difference. The online dashboard calculates my average number of steps to be around 14.5k steps but the iOS has me at 8k. Thanks for any help.

- David

[MarreFitbit]

Hello my friend @davidwigg, welcome to the Fitbit Community! Well, everything is working fine with your app and your Charge tracker , let me clarify this for you.

In regards to your first screen shot, this is the total of the steps from the last week. What does that mean? That is the result of the steps tracked from Sunday to Saturday or Monday to Sunday (depending of which you selected on your Settings, the sections that says "You week starts on"). 

The second screen shot, this is the 7 Day Steps.. What does that mean? Fitbit week gives you seven days of your steps. Each day will be different because you lose a day. So that means your seven days go back from today (Tuesday) to last Wednesday. Tomorrow last Wednesday's steps will be gone from your seven days total which means you're losing steps due to this.

Hope this helps my friend ! 

[davidwigg]

Thanks for the reply. Perhaps I am not being clear. The "7 Day Steps" screen shot shows a total steps of 53,104. The "Steps" screen shot shows the current step total for "This Week" (which also represents the current 7 days of total steps). This image instead shows 100,551 total steps. Loosing one day does not account for a loosing 47,447 steps. I don't see why, in this case, these two image totals should not be equal. How can my average total steps by calculated at  8k when I haven't actually seen less then 12k steps in a day?

Thank you for your time,

David

[kalimm]

The good news is that it looks like your tracker is working and syncing normally to the app. I'm not sure what is causing it to pull incorrect information in the Friends tab or to not update it. I have the same problem with challenges frequently - data is typically out of date even when my Fitbit is connected. I've had luck with either logging out then back in to the app, or forgetting the device in my Bluetooth settings then reconnecting. That seems to force everything to catch up to your real time stats.

[DerrickS]

Hi @davidwigg & @kalimm,

What is important to note is that manually logged activities do not count towards your 7 day step leaderboard, Challenges, or activity groups; but they do count towards your personal dashboard. 

I believe that this is likely the root cause of the step discrepancy that you are experiencing, but let me know if this is not the case.

[kalimm]

@DerrickS I have not manually logged a single thing since I got my Fitbit two months ago and it's still a toss up as to whether or not my challenges will update before it ends.

I think it's much more likely that the root cause is because of something Fitbit is doing wrong - much like syncing issues, battery life, and inaccurate step/floor/heart rate data that so many users are seeing. Please stop trying to place the blame on the customer when it's pretty obvious that there are some flaws with Fitbit software.