iOS App not showing/reflecting weights on dashboard

[すねお]

I am a new user from last month.

And I am having the subject problem.

My set-ups are as follows; 

1. Iphone 6

2. IOS 10.3.3

3. fitbit app ver2.38.1

I hope there is any solution to this.

Thank you

[JuanJoFitbit]

@すねお It's great to have you aboard in our Fitbit Community! In order to avoid any confusion on my end, please let me know if you use an Aria scale and those are the readings that the Dashboard is missing? Or, are those weights from a weight-lifting exercise?

Looking forward to your response my friend! 

[すねお]

Thank you for your response.
It is my physical body weight that are measured thru Withings body scale.
Best regards,

[JuanJoFitbit]

@すねお Thanks for getting back! Please make sure that your Withings scale is connected with your Fitbit account. Check out Matthew's post and follow his advise in order to see if both accounts are linked.

Let me know how it goes my friend! 

[すねお]

Thank you for the suggestion.

However, I had already done this and my Withing is syncronizing with the dashoard.

The problem is, dashboard information is not reflected in iOS App.

Regards,

[JuanJoFitbit]

@すねお Thanks for the clarification! I would like to know if the "Weight" tile is showing on your app. This tile has a little scale as icon. Also, try logging out of the app, restart your phone, open the app and log in. After this, tap on the weight tile and see if the information is showing.

Keep me posted on the outcome my friend! 

[すねお]

Thank you for your information.
I did try as you poted, however, nothing was changed.

Havind said that I recognised one curious thing.
When Withing fails to capture fat information, weight information is reflected to the app on such days.

I am using Japanese version of the app for your info.

Regards,