help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iOS App not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-28-2016 21:21

‎09-28-2016 21:21

I got a used Fitbit from a friend and I downloaded the app. I have gotten my account set up and my Fitbit works. Now when I go to set up my device when it asks for the number it shows up on my Fitbit and I enter it. It just shows connecting to Device and the loading sign and doesn't do anything else. Both work but won't sync. Any advice?! I've done all the non syncing issues resolvers on a Fitbit website. It's a Fitbit Charge HR.
Best Answer
0 Votes
1 REPLY 1

‎09-29-2016 07:20 - edited ‎09-29-2016 07:27

‎09-29-2016 07:20 - edited ‎09-29-2016 07:27

@KF5ZAJ thanks for joining us! I see you have performed several troubleshooting steps, however I'd like to suggest restarting your tracker once more by doing the following:

 

  1. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. Your tracker will begin charging.
  3. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V122").
  4. Let go of the button.
  5. Unplug your tracker from the charging cable.

Just out of curiosity which iOS device are you using. It would be a good idea to check that your iOS device is listed in the compatible devices. If you have checked and tried all of the above then I suggest contacting our Support Team for further troubleshooting. They definitely have the proper tools to take a deeper look into your tracker's behavior.

 

Good luck and keep me posted! Cat Very Happy

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

Best Answer
0 Votes