iOS App not syncing

[KF5ZAJ]

I got a used Fitbit from a friend and I downloaded the app. I have gotten my account set up and my Fitbit works. Now when I go to set up my device when it asks for the number it shows up on my Fitbit and I enter it. It just shows connecting to Device and the loading sign and doesn't do anything else. Both work but won't sync. Any advice?! I've done all the non syncing issues resolvers on a Fitbit website. It's a Fitbit Charge HR.

[MariamV]

@KF5ZAJ thanks for joining us! I see you have performed several troubleshooting steps, however I'd like to suggest restarting your tracker once more by doing the following:

1. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. Your tracker will begin charging.
3. Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V122").
4. Let go of the button.
5. Unplug your tracker from the charging cable.

Just out of curiosity which iOS device are you using. It would be a good idea to check that your iOS device is listed in the compatible devices. If you have checked and tried all of the above then I suggest contacting our Support Team for further troubleshooting. They definitely have the proper tools to take a deeper look into your tracker's behavior.

Good luck and keep me posted!