help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iOS Do Not Disturb mode not working on Charge 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-29-2019 22:34 - last edited on ‎01-30-2019 04:46 by Moderator Alum

‎01-29-2019 22:34 - last edited on ‎01-30-2019 04:46 by Moderator Alum

Don’t know why with the Charge 3, you thought that it would be a good idea to let it receive Fitbit notifications durring do not disturb in iOS.  This is not done for the Alta (my old Fitbit) or the Charge 2 (my wife’s Fitbit).  

 

Since I wear my Fitbit durring my sleep (for sleep tracking), I get woken up at midnight when my challenges are wrapping up (since they are sending me Fitbit notification) and again when new challenges are starting; even though I have iOS do not disturb enabled. 

 

But if I I want a bedtime reminder on my Charge 3 (which never worked when I got my Charge 3 - because of the Fitbit app not the Charge 3 - and still doesn’t work), you are required to let the Charge 3 show Fitbit notifications. 

 

This makes no sense.  Need to make the Charge 3 work like the Alta and Charge 2 which honored iOS do not disturb.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
2 REPLIES 2

‎01-30-2019 04:50

‎01-30-2019 04:50

It's great to welcome you @MarkJacob.

 

I just wanted to let you know that I have moved your post from the Charge 3 board to the iOS app board, since I think that here you will be able to see more related topics about the Fitbit app.

 

About the issue you are experiencing with the "Do not Disturb" mode, I recommend restarting your tracker by following the instructions provide in the help article How do I restart my Fitbit device? and then test it. You can also swipe to settings and turn off  the "Notifications during sleep" option.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎01-30-2019 06:33 - edited ‎01-30-2019 07:41

In response to AlejandraFitbit

‎01-30-2019 06:33 - edited ‎01-30-2019 07:41

Already tried that.  The Charge 3 is working as discribed.  See the following: 

 
help.fitbit.com/articles/en_US/Help_article/1314#reminder

Not performing as described insection :
DOES MY FITBIT DEVICE RECEIVE NOTIFICATIONS WHEN MY PHONE IS IN DO NOT DISTURB, QUIET HOURS, OR DRIVING MODE?

 



At:

help.fitbit.com/articles/en_US/Help_article/1979

 

 

But it here is the problem, sleep tracking doesn’t say I start sleeping until an hour or so after I went to bed .  So when even if I have Notifications Durring Sleep off, it still let notifications through.

 

So should still have the Charge 3 act like the Charge 2 - which just won’t allow notifications durring do not disturb; so I can fall asleep.


Regards,

Mark

Best Answer
0 Votes