help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iOS Fitbit app constantly crashes with iOS 13 beta

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-18-2019 16:35 - last edited on ‎07-30-2019 12:45 by Fitbit Moderator

‎07-18-2019 16:35 - last edited on ‎07-30-2019 12:45 by Fitbit Moderator

I updated my iPhone XS to iOS 13 Beta 3 and now the iOS Fitbit v2.95 constantly crashes.  I have tried to delete and reinstall it several times to no avail.  Any ideas to get it working again or get a patch for iOS 13?

 

Moderator edit: updated subject for clarity

Best Answer
1 BEST ANSWER

Accepted Solutions

‎07-28-2019 18:37 - last edited on ‎07-29-2019 09:36 by Moderator Alum

In response to mlovelace

‎07-28-2019 18:37 - last edited on ‎07-29-2019 09:36 by Moderator Alum

Hi everyone. Thanks for visiting the Community Forums, and I'm sorry for my delayed response.

 

Thanks to all of you for the information provided, as well for the troubleshooting steps that you've tried to get the Fitbit app working on your iOS devices. Please take into consideration that since the full iOS version hasn't been released, it's expected to have an unusual behavior when using a beta OS version. Our team is working to ensure the app is fully compatible with iOS 13. 

 

If you have another question, feel free to let me know.

View best answer in original post

Best Answer
126 REPLIES 126

‎07-18-2019 17:42

‎07-18-2019 17:42

I can confirm the same behavior happens for me. IOS13 beta 3 on An XR test device 

Best Answer

‎07-18-2019 18:52

‎07-18-2019 18:52

I am having the same problem. 

Best Answer

‎07-18-2019 18:53

In response to jvfierro

‎07-18-2019 18:53

Adding Beta IOS 13 on an iPhone 7

Best Answer

‎07-18-2019 19:08

‎07-18-2019 19:08

iOS 13 public beta 3, Fitbit app v3.1, iPhone 8. Now, the decision is do I update my iPad too, or keep that to sync with?

Best Answer

‎07-18-2019 22:12

‎07-18-2019 22:12

If you're talking about the latest beta released, that's Developer Beta 4 not 3.

 

Best Answer
0 Votes

‎07-18-2019 22:45

In response to quenix

‎07-18-2019 22:45

Or public beta 3

Best Answer

‎07-19-2019 01:37

‎07-19-2019 01:37

Has this been solved? 

Best Answer
0 Votes

‎07-19-2019 02:52

In response to Lc35659

‎07-19-2019 02:52

13.0 (17A5534f)

Best Answer
0 Votes

‎07-19-2019 04:44

In response to dmfresco

‎07-19-2019 04:44

Hi all, I got a charge 3 yesterday & all worked fine on my iOS 13 beta until this morning when I completed the most recent update and now my Fitbit app will not stay open at all. I removed the beta profile but it’s not still not working. Hopefully there will be a fix soon.

 

Fitbit v3.1

ios 13 (17A5534f)

 

Best Answer

‎07-19-2019 05:24

In response to sarahkeir

‎07-19-2019 05:24

Same.

 

I have iOS 13 Public Beta 3

 

App Crashes on start

 

it worked on previous betas (Public Beta 1 and 2)

Best Answer

‎07-19-2019 05:25

In response to atmb82

‎07-19-2019 05:25

I forgot to specify I own an iPhone XS

Best Answer

‎07-19-2019 05:40

In response to sarahkeir

‎07-19-2019 05:40

Same is happening to me!

Best Answer

‎07-19-2019 05:51

In response to JustBisFine

‎07-19-2019 05:51

All,

 

An update.  Still not working on my iPhone XS running iOS 13 Public Beta 3 (17A5534f).  I am meeting notifications on my iPhone from a challenge I am in.  But, I cannot click on them to launch the app.  

 

I can confirm that Fitbit crashes on my iPad also updated to latest public beta of iPadOS 13. 

 

 

Best Answer

‎07-19-2019 06:31

In response to dmfresco

‎07-19-2019 06:31

I'm having the same issues as well!

Best Answer

‎07-19-2019 06:44

In response to dmfresco

‎07-19-2019 06:44

It’s been just 24 hours since this bug was first reported. The joys of running beta software on your phone 🙂



Sent from my iPhone
Best Answer

‎07-19-2019 07:12

‎07-19-2019 07:12

Since April, their update turnaround is an average of 16.8 days, 9 days at the earliest and 27 days at worst. This makes me think I should downgrade back to iOS 12...

Best Answer

‎07-19-2019 08:10

‎07-19-2019 08:10

Same here. App instantly crashes every time I attempt to load it. Force quitting and restarting doesn't help. Deleting and reinstalling doesn't help. I have an iPhone 6+ as a backup device, and even that won't work. UGH!

Best Answer

‎07-19-2019 09:33

In response to DokteurP

‎07-19-2019 09:33

I downgraded back to 12. I use my phone to test the watch faces I create so need the Fitbit app to work at all times. I like IOS 13 but i'm not sure all the app developers have optimised their apps yet for the firmware. I have had issues with other apps, not just Fitbit.

Best Answer

‎07-19-2019 11:48

‎07-19-2019 11:48

I reached out to Fitbit support via chat, and made them aware of the issue. They said they’d escalate the issue.

Best Answer