iOS Fitbit app is crashing

[Samem]

Anyone else have the app crashing and the help on the website not working either?

have a versa 3

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Samem 

Try logging out of the Fitbit app if your able too (might be difficult if the app keeps crashing) Then turn off your phone for 1-2 mins. Restart your phone then try to relaunch the Fitbit App. It’s quite possible that your mobile device just needed a refresh by restarting it. If the issue persist try deleting the Fitbit App, restart your phone then reinstall the Fitbit App. (You will not lose any data by doing a reinstall) Once the Fitbit App is reinstalled just sign in as you normally would with your username and password. 
😃 Let me know if this helps and gets you up and running again. 

[DudleyMama]

I have the same problem with my iOS app and I have a versa 3 also! I tried restarting my Fitbit and restarting my phone. I’ve also tried deleting the app restarting my phone and then getting the app back and it’s still crashing for me. 

[TrishaLlama]

I have a Sense and have tried all the steps you listed above and it's not working.  I can open the app but as soon as i start to scroll, it closes.  Any other suggestions?  

[DudleyMama]

I finally got mine to work by signing onto the website and disconnecting my Fitbit and then deleted my app and redownloading the app and signed in and then reconnected my Fitbit like it was a new one again and it all worked again. If that makes sense lol

[SunsetRunner]

It does @DudleyMama 😉 

I’ll post the steps in detail here: 

First remove your Fitbit Tracker from your Bluetooth mobile device by taping the blue information icon next to the name of your Fitbit tracker and then tap forget this device. Sign into your Fitbit Online Account here then tap Dashboard at the top right corner of the screen Next tap the small gear wheel at the upper right corner of your screen then tap the name of your Fitbit Tracker in the drop down menu. Now tap “remove this Versa 2 from your account” (Yours should say the name of your tracker as Versa 2 is just an example) . Now sign out of the Fitbit Online Account. Delete the Fitbit App and restart your phone. After your phone restarts reinstall the Fitbit App then log into your Fitbit App as you normally would with your username and password. Next tap your profile picture then scroll down and tap set up new device. Choose your tracker in the list of Fitbit’s and follow the screen instructions. When you are asked if you want to replace your current tracker say yes. 
😃 I hope detailed instructions help

[PeppaCat]

My tracker works fine. The online account is showing the updated data. But the app does not load up on on iPhone 10xr. The app has been working fine until this morning when the app fails to open on my phone and the data is visible on the online site. I have deleted the app and reinstalled it and nothing changed. What do I do to get the app working?

[SunsetRunner]

Hello @PeppaCat 

First make sure your iOS phone is up to date. Try uninstalling your Fitbit app again, turn your Bluetooth off the shut down your phone for 1-2 mins. Turn your phone back on, reinstalled the Fitbit App then turn your Bluetooth back on. Now log back into your Fitbit App as you normally would with your email address and password. 

😉 Hopefully this will get you up and running again. Please let me know. 

[Lilpriss]

Every time I try to open my Fitbit app it force closes. I have uninstalled and reinstalled the app, restarted my phone and nothing is working. 

[SunsetRunner]

Hello @Lilpriss 

Try turning your Bluetooth off then try opening the Fitbit App. If the Fitbit App remains open try to manually sync your Fitbit. You should get a “Bluetooth is off—Fix it’ banner. Tap fix it and reconnect Fitbit. 

Hopefully that helps. Let me know

[Lilpriss]

Turned Bluetooth off, app still will not open.

Sent from my iPhone

[LizzyFitbit]

Hi everyone, and welcome to our new members.

I've merged some of your posts to this new thread so we can keep the forums organized. Thanks for the details provided and the steps tried on your own. I'm sorry you're having this experience with the Fitbit app. Before anything else, let me clarify that we don't recommend uninstalling the Fitbit app on iOS devices as this may caused more issues with your data.

That being said, please provide me with the following information as this will help me to further investigate:

• What is the model and OS version of your phone?
• Did this start to happen after updating the Fitbit app to 3.64?

[LizzyFitbit]

Hi everyone.

Thanks for your participation in this thread. Let me share our team has released the 3.65 version for the Fitbit app. Take in mind this is a progressive roll out, so in case you don't see it available, please check later. Once you have it, make sure to install this version on your iOS device and let me know how it goes.

If by any chance the issue persists, please provide me with the model of your phone so I can investigate on your end.