help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iOS Fitbit app screen freezes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-22-2021 10:49 - last edited on ‎01-23-2021 14:10 by Fitbit Moderator

‎01-22-2021 10:49 - last edited on ‎01-23-2021 14:10 by Fitbit Moderator

I've been using the Fitbit Charge 4 for about a month.  Recently the app screen has begun freezing. For example, I will attempt to update my water intake or my exercise, but when I touch the +, nothing happens and I can't even check the status on anything. I close the app and open it back up but that doesn't help. Then an hour or two later it will work. Twice this week I finally just deleted and reinstalled the app, most recently this morning, which fixes it. It's working fine right now but I'm posting this in case there are any helpful hints for the next time. I'm hoping that won't be the case every time.

 

I have an iPhone 8 that occasionally freezes up on me, but the Fitbit problem always seems to happen when everything else on my phone is working just fine, so it's definitely a separate issue. Thanks for your help.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎01-23-2021 14:21

‎01-23-2021 14:21

Hi @lucybr66. Welcome to the Community Forums.

 

Thanks for bringing this to our attention, as well for the steps that you've tried prior to posting. Your iPhone 8 is a compatible device and this shouldn't be happening. Just to confirm, did you have the Fitbit app updated before deleting it and reinstalling it? Was the OS/software version of your phone also updated? Because this isn't happening anymore, please monitor the Fitbit app and keep me posted.

 

By the way, I've moved your post to the iOS board so you can have more chances to receive help from the Community and to keep our forums organized.

 

I look forward to your response.

Best Answer
0 Votes

‎01-26-2021 09:31

In response to LizzyFitbit

‎01-26-2021 09:31

Hi, yes; both my iPhone and Fitbit app were updated.  I'm happy to say it hasn't happened again since I wrote in. Fingers crossed it won't!  Thanks for your reply.

Best Answer

‎01-27-2021 20:09

In response to lucybr66

‎01-27-2021 20:09

Hi @lucybr66. I hope you're doing well.

 

You're welcome! Thanks to you for keeping me posted and I'm glad this hasn't happened again. In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members to reach your goals.

 

Have a great day! 😊

Best Answer
0 Votes