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iOS app calories not updating after deleting exercise

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‎10-07-2020 06:10 - last edited on ‎10-08-2020 15:00 by

‎10-07-2020 06:10 - last edited on ‎10-08-2020 15:00 by

If I put in an exercise class it says I have more calories left. Yet when I delete that class it’s not deleting the calories left for the day. This just happened with the new update. Can this be fixed. I’ve tried clearing the exercise in every way and it shows that the class is deleted but the calories aren’t adjusting. 

 

 

Moderator edit: subject for clarity 

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‎10-08-2020 14:59 - edited ‎10-08-2020 15:03

‎10-08-2020 14:59 - edited ‎10-08-2020 15:03

Hi @SunsetRunner, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing your concern about the calories left for the day after you delete your exercise. Thank you for your efforts and the additional details, I am glad to assist you. I recommend to log out from the Fitbit app, force quit the app, restart your phone, open the Fitbit app and log back into your account. I could see that you got in touch with our Support team about this. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

For more information on how your Fitbit device calculate your daily activity, see How does my Fitbit device calculate my daily activity?

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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