iOS app missing step tile

[Aqua6mom]

My steps were not synching with my app (app could not locate my device), so I downloaded the new app and now I do not have a step tile on my dashboard (and I do not have any hidden tiles) and I cannot find the battery indicator.  I have reset my fitbit and deleted and reinstalled the app with no change.  Help!

[SunsetRunner]

Hi

Possible your tracker isn't linked anymore to the account as mentioning having no hidden tiles and not seeing the battery status (this is available when a tracker is linked), so could become unlinked somehow.

Relinking a tracker

To setup the tracker using the phone, computer or mac, feel free to check out the fitbit article:

http://help.fitbit.com/articles/en_US/Help_article/1873

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Hope it helps

[Aqua6mom]

I have already tried that a couple of times and it doesn't work.  Thanks anyway.

[SunsetRunner]

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

Mention what you've already tried to speed things up.

[AlejandraFitbit]

A warm welcome to the Community @Aqua6mom. I would like to know if you keep having problems with your iOS Fitbit app? The only reasons why a tile can not be there is for a tracker that is not paired or for a missing tile. Please try the following to setup the tracker one more time:

1. From the Fitbit app dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

For a missing tile try the following:

1. Open the Fitbit app. 
2. Tap Edit in the top-left corner. 
3. Scroll to the bottom of the page. 
4. Check the circle next to the tile you would like to show. 
5. Tap Done when finished. 

I hope this helps, let me know the outcome.