iOS app, no longer counting steps

[Jenn123]

I use Fitbit through the iOS app and in the last couple of days it no longer counts my step. Please advise of solutions.

[TheRoyalBritt]

This is happening to me too. It began after the last app update.

[TheRoyalBritt]

My device is paired and the app is updated.

[Maryc4]

I am having the same issue.

[DerrickS]

@Maryc4 @Jenn123 @TheRoyalBritt Very strange. To double check, have you given the Fitbit App permission to track motion & fitness and that Background App Refresh is turned on?

You can check this by: opening your iOS settings > scrolling down until you see the Fitbit App and click on it  > make sure that Motion & Fitness and Background App Refresh is turned on.

If the problem persists, can you please provide the following information:

1. What type of iOS device are you using?
2. What iOS version are you running (ie iOS 8, iOS 9, etc)?

Keep me posted!

[Jenn123]

Both are on. It worked just fine until two days ago. I have iPhone 6 Plus with iOS 9

[Jodes31]

I am also having a problem with my app not syncing any of my steps from my Charge HR. It hasn't synced in 2 days! Help!

[JulianneChester]

Hi Derrick,
My steps haven't been tracking for two days, and I went through the settings step you suggested. I have an iPhone 5c and software 9.3.2
Super frustrated as I just got this a week ago. Please advise.

[Jenn123]

I updated the app today for the new update and suddenly it works again today, but still no data for the days since my last post, but at least it's back.