iOS app not responding

[JKPWhat]

My iOS app (iPhone 12, latest software update) stopped responding this morning - data showed up, steps were tracked, sleep score was displayed. But nothing worked on the app - I could not tap anything to go to the next screen (i.e. Could not see details on sleep or heartrate or weekly steps or log water) so I updated the app. No difference. Still will not let me tap on any part to go to the detailed screen. I have reset the Inspire HR (not the issue - the steps are showing in the app), have forced close the app, have restarted the phone. Need to know the next step to take.

Kelly

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @JKPWhat.

I appreciate your participation in the Forums and sharing that the app stopped responding. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend trying these steps in the following order:

1. Log out from the Fitbit app.
2. Force quit the Fitbit app.
3. Reboot your phone.
4. Open the Fitbit app and log back in to your account.

If the issue persists, please uninstall and reinstall the app. 

Keep me posted on the outcome. 

[JKPWhat]

Logging out and back in fixed the problem. Thanks!

[LiliyaFitbit]

Hi @JKPWhat, thank you for your reply.

I am glad to hear the issue is resolved now. Thank you for posting the update here!

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!