help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wrong email, right password

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-22-2020 04:11

‎06-22-2020 04:11

I haven't used my Fitbit Flex for a while. I used to use my PC to log in and check things. Yesterday my son put the Fitbit app on my iphone. Unfortunately, he put the wrong email address. I am being asked to respond to a verification email but, of course, I can't as he put in the wrong email address. So, I have the app on my phone. It seems to work. But I can't login as I have not been able to verify the email. How do I change the email address without being able to verify in the first place?

Best Answer
0 Votes
1 REPLY 1

‎07-08-2020 13:24

‎07-08-2020 13:24

On your phone, @Webskater log out of the Fitbit app and then log in with your correct email.

Or did you want to create a new Fitbit account?

I'll move this ios question to the ios board.

Best Answer
0 Votes