iOS app not tracking exercise GPS routes properly

[BGCassidy]

Tracking my walking route on the iOS app is not working properly now.  It shows a map of my area, but not my route.  It displays a couple of straight lines going from start, to middle, to finish.  I don’t know what happened.  It was working fine earlier this month. Photos attached from yesterday and earlier this month showing the difference.  Any ideas???

 

 

 

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi there, @BGCassidy.

Thanks for the details and screenshots provided, and let's work on this together. Before anything else, may I know if this is affecting only your walks? Or does the same happen when selecting Run or Hike from the MobileRun list?

In the meantime, let me recommend the following steps:

1. Log out from your account
2. Check if the Fitbit app is updated
3. Force quit the Fitbit app and reboot your phone
4. Open the Fitbit app and log back in to your account. Then, check your exercises one more time

[BGCassidy · Accepted solution]

Hi LizzyFitbit,

I found a suggestion on another thread that said to adjust my Location Access setting from Always to Only When Using the App.  That has seemed to fix the issue as far as I can tell.

Thank you.

[LizzyFitbit]

@BGCassidy It's good to see you around.

That's great news! I'm glad you sorted this out and thanks for sharing the steps that worked for you. I'm going to mark your post as the Best Answer so we can help other members who might be having the same question.

In case you have some spare time, I'd like to invite you to visit our Health & Wellness board where you’ll find great tips and encouragement from other members. Have a great weekend ahead.