iOS app not updating

[dabbys20]

Can anyone help me please ? 

My iPhone 7 is not syncing with the Fitbit blaze tracker and I can't even update the tracker ! 

When it comes to sync it keeps syncing like forever and about to update the version, I have it on the half of the process and it stops ! 

Thanks 

[MsB1]

Mine won't sync either says it's looking for my blaze but never finds I have the new version of both software and still nothing. Is there anything we can do?

[MarcoGFitbit]

Hello @dabbys20 and @MsB1, it's great to have you on board, welcome! 

Have you tried to restart your tracker by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? If so, I would like to suggest the following:

1. Restart your phone as well
2. Go to the Bluetooth settings on your phone and check if Blaze is on the list of paired devices. If it is, tap on it and select Forget this Device.
3. Plug in your tracker and make sure it's charging.
4. Set up your tracker as a new device. Don't worry, this won't remove any of the previous information already stored in your account.
   • Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
   • Choose your tracker and follow the onscreen instructions to continue
   • When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted! 

[MsB1]

Thanks so much for getting back to me and the help! I did all of that and still won't connect it gets to the one screen and says not working ? And at the bottom it says searching ...I don't know what else to try ? 😞 thanks so much Angela

Sent from my iPhone

[MarcoGFitbit]

Hello @MsB1, I hope you're doing well, thanks for taking the time to reply. 

If your tracker is still not connecting after following the previous steps, my best recommendation would be contacting our Support Team. Let them know about everything you've done so far, I'm sure they will be more than happy to get you back on track! 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply!