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iOS app required re-logging in, now all of my history is gone

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‎02-22-2019 19:58

‎02-22-2019 19:58

when I starts the app today, it said I need to log in again.  After logging in, all of my history from app and website is gone

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2 REPLIES 2

‎02-23-2019 02:40

‎02-23-2019 02:40

And now the VirginPulse app will no longer connect to my Fitbit account 

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‎02-23-2019 04:03 - last edited on ‎09-02-2024 10:04 by Fitbit Moderator

‎02-23-2019 04:03 - last edited on ‎09-02-2024 10:04 by Fitbit Moderator

Hi, @Coupe83 , it sounds like you have logged in using a different email address than the one you previously used with your Fitbit.  If you log in using the correct email address and password then you will find your history is still there.  

This is also the likely cause of the issue with the linked app, as the link is probably created with the email address.

Sense, Charge 5, Inspire 2; iOS and Android

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