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iOS app stuck trying to save profile change

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‎06-11-2017 07:18

‎06-11-2017 07:18

Yesterday I made some changes to my profile and hit "save." Since then the app has been stuck trying to  "save" the changes. It's frozen and I can't get out of that screen. I tried to delete the app from my phone, but then get a message that all my data will be lost, so I don't want to do that. Appreciate any suggestions. Thanks!

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3 REPLIES 3

‎06-11-2017 09:20 - last edited on ‎11-27-2025 05:28 by Fitbit Moderator

‎06-11-2017 09:20 - last edited on ‎11-27-2025 05:28 by Fitbit Moderator

@Carma7  What happens if you just force quit the app and then re-open it?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎06-11-2017 20:05

In response to LZeeW

‎06-11-2017 20:05

Not sure but I shut down the phone and then when I turned it back on the app worked fine so it's all good. Thanks!
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‎06-12-2017 06:12

‎06-12-2017 06:12

I had the same problem, but I could 'solve' it by leaving the Fitbit page and pressing twice on the home button.  There you can close all the pages that are still running on the background.

I made the changes on the Fitbit website because always got stuck again on my phone

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