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Hey hey hey @BethDe welcome to our Community! It's great to see you around!
I noticed @marcelov asked you a great question to help you resolve your issue and I appreciate you for answering. I'd suggest you contact our Customer Support team and let them know you have already upgrade your iOS version to the latest one so they can provide you with a good solution for this.
Let me know how it goes and have a nice day! ![]()
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