iOS update causing some users to lose access to the Fitbit app (RESOLVED)

[KateFitbit]

Hi Everyone-

Update 5/27/2020: This issue has been resolved. If you still see a “no longer shared” message please make sure your app and OS are updated to the latest versions. 

I've merged a few posts together.

We're aware of an issue where some customers who update their iPhone to iOS 13.5 see this error message when they open apps, including the Fitbit app: “This app is no longer shared with you, to use it, you must buy it from the App store." To resolve the issue, try uninstalling and reinstalling the Fitbit app. If this doesn’t resolve the issue for you, we hope to have more information soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.Thanks for your patience!

[Malia937]

I just received my new Fitbit Charge 3 in  mail today and can set up with my iPhone.  So disappointing when your new toy doesn't work.  I hope this issue with iOS13.5 is resolved soon.  I've tried uninstall/reinstall app and still not pairing.

[The_Tech_Doctor]

• if I uninstall the app, will I lose current data?

If you do it now, you might. I'd wait for 12-24 hours and see what happens. Your Fitbit itself will still be recording your data.

[alenaN]

Thank you - yes, that is exactly what I did and all is well now with my Fitbit.  Thanks again.

[Plap17]

i was not syncing upon coming in from my pm walk. kept trying and somehow squeezed out one last sync before total outage. I'm just going to wait until morning. 

[alenaN]

I was lucky - I didn't loose any data .... hope you will be able to recover your data.

[tdodd42]

I upgraded to ipados 13.5 and now the Fitbit app will not synch with my charge4. I have uninstalled and reinstalled but this made

no difference. I hope you have a fix for this soon, but please note that iPads are affected too.

[Jbaron44]

I haven't done the  ios upgrade yet but it keeps saying failed to sync. it might sync once and then won't again for awhile

[Plap17]

alenaN -what is it that you did? too hard to follow thread.

[Muhlyssa_A]

No longer getting that error message and it's letting start the set-up but when it starts the set-up and you have to enter the code from the device, a new error message is appearing: "The operation couldn't be completed. (com.fitbit.HTTP error 404.)

[SarahPutZ]

Do you loose all data by deleting the app?

[alenaN]

1st I deleted the app on my phone.  2nd, I waited about 30 seconds and went into the App Store and brought up the Fitbit App and "opened" it and  it was installed.  It was truly so easy - I was really surprised.  Before trying at least 10 times, I could not even delete the Fitbit app.  Good luck - maybe it will work for you now.  Fitbit definitely has to fix this problem.

[alenaN]

No - I didn't lose any data by deleting the app.

[RedEng]

I’ve reinstalled the app. Still doesn’t work.

[alenaN]

Sorry to hear - it's a real mystery ....

[ShirinShirin]

Hi lion fish. I appreciate your detailed description of what worked for you. Unfortunately, I can’t set it up again. It just says “error 503” and “abort.”  I have no connection now. I did forget the device, but now it just spins on the Bluetooth setting on my phone. I basically don’t have a Fitbit any more. 

[alenaN]

I really don't know what to say .... it sounds exactly like what happened to me.  Maybe, try powering down your phone and try the process again .....

[ShirinShirin]

If it was only that simple!!! I’ve done that several times. I’ve done me every suggestion but nothing works. I basically don’t have a Fitbit any more. Just a useless wristband. 

[NoCookies]

I did not lose any data. I have been using Fitbit for a year and a half and it was all there.

[Sarahf86]

I have just updated to iOS13.5 and now can’t sync my device, turn devices on and off, forgot Bluetooth device and uninstalled and reinstalled app 3 times! Help! 

[NoCookies]

No. Just sign in with the email you used when you originally set up the app. I didn’t lose any data.