iOS won't let me log in.

[vianneymena]

I´ve had my fitbit Charge 2 for about 3 months now, everything was fine.

Recently i had sync problem so i deleted the app and installed it again, but when i try to log back in, the app just freezes and when i try and do the forget password it will show a "fail to send" message.

I´ve done it using my cellular data and high speed wifi.

 Moderator Edit: Format.

[Katm8]

Watching this as having the same problem.

Had some syncing issues yesterday so tried all the troubleshooting tips with no result.

Tried logging out of the app and now can't get back in, just freezes on the logging in page.

[MarcoGFitbit]

Hello @vianneymena and @Katm8, thanks for joining us, it's great to have you on board. 

Thank you so much for reporting this, our engineers are aware of the problem and are working to resolve it as quickly as possible. I sincerely apologize for the inconveniences this issue has caused you, thank you for your patience and understanding.

Keep me posted in case you need anything else! 

[vianneymena]

how long is it gonna take to fix it? im still having problems, and its been 2 full days already.

[Shreksimpson]

Hi I am having the same issues I have no idea what I can do next it is really frustrating as I am in a work week hustle and I was winning before this happened