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Personal best trophies not awarded

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‎06-20-2016 04:13

‎06-20-2016 04:13

Just beat my previous weekend warrior by 20k. I've logged out and my trophies still haven't been awarded. What's happened?
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6 REPLIES 6

‎06-24-2016 03:53

‎06-24-2016 03:53

It's a known issue they have working on since February...Smiley Sad

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‎07-31-2016 06:50

In response to SunsetRunner

‎07-31-2016 06:50

@ElisaZwalton Welcome to our Community! Like @SunsetRunner said you aren't the only one affected but I suggest you restart your app or phone and also make sure it is up to date. 

 

Let me know how it goes after you have updated your app.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎07-31-2016 07:59

In response to AlvaroFitbit

‎07-31-2016 07:59

I have done this numerous times and it has not worked!
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‎08-18-2016 17:18

In response to AlvaroFitbit

‎08-18-2016 17:18

Thank you for those suggestions to restart phone and update the app.

 

Unfortunately, it still hasn't given me the 15 trophies I have earned since July 5th. 

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‎08-29-2016 08:03

In response to 1239

‎08-29-2016 08:03

@1239 Welcome to our Community!

 

@ElisaZwalton @1239 Thank you for trying my suggestions. You could try contacting our Support Team to see if they have any additional suggestions or updates regarding this issue.

 

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎01-18-2017 13:50

In response to AlvaroFitbit

‎01-18-2017 13:50

 

I have not been awarded any triophy for personal best for weekend warrior nor for weekday challenge despite winning these events on many occasions ... how come? Surely you can update these and enable them going forwards

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