Hello and welcome @LydfordLady
I understand you’re having trouble syncing your Fitbit App to your tracker using an iPad. I too use an iPad to interact with my Fitbit App. I have the latest version 3.11 and I’m without an issue so I’m certain it’s not the app causing issues. Let’s try a few troubleshooting steps to see if we can’t get you up and running again. You will not lose any data performing these steps.
Let’s first try restarting your Fitbit Tracker. Heres how:
https://help.fitbit.com/articles/en_US/Help_article/1186
If your still experiencing issues try turning your Bluetooth off then back on again.
If Restarting and toggling the Bluetooth doesn’t help I would suggest force shut the App and restart. Here’s how:
Turn off your Bluetooth
log out of the Fitbit App
completely shut down your device, wait 1-2 mins then restart your device
once your device fully loads enable your Bluetooth again
now log back into your Fitbit App as you normally would with your email address and password
now sync your device
If the issue is not solved after the above steps, please take a look at the help article: Why won't my Fitbit device sync?
😃 Hopefully these suggestions resolve your syncing issue. Please let me know If this does indeed resolve your issue and if so could you please tap the “Choose as best Answer” box just under my post? Doing so really helps other individuals who come to this community looking for answers to questions similar to your own. I’d really appreciate it!
