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Steps aren't showing on iPhone 8

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‎11-26-2019 07:56 - last edited on ‎12-02-2019 17:50 by Fitbit Moderator

‎11-26-2019 07:56 - last edited on ‎12-02-2019 17:50 by Fitbit Moderator

I am now using a new phone and my steps are not showing unless I turn on the tracking.  Is there a fix for this?

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎11-27-2019 02:54

‎11-27-2019 02:54

Hi @Augsept — do you have a Fitbit or are you using your phone to track your steps?  

 

If using your iPhone without a Fitbit, make sure you’ve added MobileTrack as a tracker under your account.

 

 

Scott | Baltimore MD

Charge 6; Inspire 3; Luxe; iPhone 13 Pro

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‎11-30-2019 06:47

In response to Baltoscott

‎11-30-2019 06:47

I resolved the issue by uninstalling and reinstalling the Fitbit AP

 

Thank you

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