help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

iPhone 5 iOS app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-09-2018 01:20

‎04-09-2018 01:20

It's my first time. Do I always have my phone with me every step I take? I don't have fit bit watch. But this will do for now. Thanks! 

Best Answer
0 Votes
1 REPLY 1

‎04-09-2018 07:18

‎04-09-2018 07:18

@FitMoni  When you use your phone to track your activity, you are using a feature called Mobile Track.  According to the list of Supported Devices, the iPhone 5s will support Mobile Track, but the iPhone 5 does not.

 

Do you have an iPhone 5 or a 5s?  Did the app let you set up your phone as a Mobile Track device?

 

And the answer to your question is YES, you must have your phone with you for your steps to count.  The steps are counted by the sensors in your iPhone.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes