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iPhone 5s

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‎03-31-2016 16:09

‎03-31-2016 16:09

My charge is broken and not able to get a new one until next month, I have read that you can sync from an iPhone 5s but it keeps coming up with an error code! Any clues how to work around it?

Many thanks, Adam
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2 REPLIES 2

‎04-01-2016 08:14

‎04-01-2016 08:14

I'm not familiar with the error messages, but have you tried restarting your phone?  I didn't have any issues when I set up mobiletrack.  Also, make sure your signal is strong.  That seemed to help.  

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‎04-01-2016 10:26 - last edited on ‎03-07-2026 09:16 by Fitbit Moderator

‎04-01-2016 10:26 - last edited on ‎03-07-2026 09:16 by Fitbit Moderator

Hey there @Adder79 @kawaiiko! I hope you're doing great! Let me help you out, I'd try @kawaiiko and reboot the mobile device then try logging out from the app and log back in, if you still getting the error code take a snapshot and posted here so I can further investigate. 

Catch you later! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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